Customers | Order Cancellation Rules

Order Cancellation Rules
Restaurant Cancellations
If a restaurant cancels due to item unavailability or operational issues, you receive a full refund automatically.
Driver-Related Issues
If a driver is delayed or can’t reach you, you can request support assistance instead of cancelling.
When Cancellation Isn’t Allowed
You may not be able to cancel if: The restaurant already started cooking The driver is already en route to pick up or deliver The order is marked as Preparing or Picked Up At that point, the order costs have been incurred.
Cancelling Before Preparation
If the restaurant hasn’t started preparing your food, you can cancel instantly and receive a full refund.

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Liefersoft Integration
Phase 1: Registration & Account Setup Before you can log in, you must register your business and activate your unique customer number. 1. Visit the Registration Page: Go to app.liefersoft.de/login and click the "Register" link at the bottom of the ...
How to Add or Remove a Payment Method
Go to Profile → Payments Tap Add Payment Method Enter card or wallet details To remove one, select the method → Delete.
How to Track Your Order
Once you place an order on Foodmato, you can follow every step in real time. To track your order: Open the Foodmato app or website. Go to Orders → Active Order. You’ll see live updates such as: Restaurant confirming your order Food being prepared ...
Tracking Not Updating?
If tracking seems stuck, it may be because: The restaurant hasn’t confirmed the order yet. The driver is waiting for the food. Network connection is weak. Try refreshing the page or restarting the app.
Still unsure about your order status?
Contact support with your Order ID.

Customers | Order Cancellation Rules | Help Center