Still unsure about your order status?

• Related Articles

• How to Check Refund Status

  Open Orders in your app Select the relevant order Look for Refund Issued, Refund Processing, or Completed If the expected time has passed, contact support and include a screenshot of your bank statement (last 4 digits only).

• How to Track Your Order

  Once you place an order on Foodmato, you can follow every step in real time. To track your order: Open the Foodmato app or website. Go to Orders → Active Order. You’ll see live updates such as: Restaurant confirming your order Food being prepared ...

• Can You Change the Address Mid-Order?

  Yes—only before the driver picks up the order.

• What Is a Small-Order Fee?

  If your order total is below a certain minimum (defined per restaurant), a small-order fee is added. This helps ensure fair compensation for drivers on very small purchases.

• If Your Order Never Reached You

  Start by checking the tracking page: Was the order marked Delivered? Did the driver attempt to contact you? Is your delivery location correct?