Driver-Related Issues

Driver-Related Issues

If a driver is delayed or can’t reach you, you can request support assistance instead of cancelling.

    • Related Articles

    • When to Report a Driver

      You should report a driver if: They were rude, threatening, or acted unprofessionally They mishandled your order They drove recklessly or behaved dangerously They ignored delivery instructions They asked for additional money or tips You felt unsafe ...

    • How to Report a Driver

      There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...

    • Why We Use Phone Number Login

      Fast and secure Reduces password-related issues Helps verify your identity during support

    • Reasons Orders May Not Arrive

      Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues

    • Why Orders Get Delayed

      Delays can happen due to: High restaurant workload Traffic or bad weather Driver availability issues Large or complex orders