Cancelling Before Preparation
If the restaurant hasn’t started preparing your food, you can cancel instantly and receive a full refund.
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Driver-Related Issues
If a driver is delayed or can’t reach you, you can request support assistance instead of cancelling.
Common Causes of Delays
Delivery may take longer during: Peak hours (lunch/dinner) Heavy rain or storms High order volume Restaurant shortages or long prep times Driver not yet assigned Traffic congestion or road closures