When Cancellation Isn’t Allowed

When Cancellation Isn’t Allowed

You may not be able to cancel if:

  • The restaurant already started cooking

  • The driver is already en route to pick up or deliver

  • The order is marked as Preparing or Picked Up

At that point, the order costs have been incurred.

    • Related Articles

    • Still Can’t Log In?

      Contact support with: Your phone number Device type (Android/iOS) Screenshot of the error We’ll help you regain access.

    • Cancelling Before Preparation

      If the restaurant hasn’t started preparing your food, you can cancel instantly and receive a full refund.

    • Driver-Related Issues

      If a driver is delayed or can’t reach you, you can request support assistance instead of cancelling.

    • Reasons Orders May Not Arrive

      Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues

    • What to Do Now

      Tap Help → Order Didn’t Arrive inside your order page. Our support team will investigate and issue: A refund, or A replacement order (depending on availability)