Non-Refundable Fees

Non-Refundable Fees

Some fees may not be refundable in certain cases:

  • Service fee

  • Small-order fee

  • Delivery fee (depending on stage of delivery)

    • Related Articles

    • Why Delivery Fees Vary

      Delivery fees may change based on: Distance between restaurant & customer Driver availability Weather conditions Time of day Local demand

    • Is This Fee Refundable?

      Yes — if your entire order is cancelled, the €0.60 fee is refunded automatically.

    • Refunds on Top-Ups

      Top-up payments are not refundable unless required by law or due to technical errors.

    • When Might the Fee Be Higher or Lower?

      Service fees can vary based on: Time of day Order demand Restaurant distance Special operating costs (holidays, peak times)

    • What You Can Use Wallet For

      Paying for food orders Paying delivery fees Using it alongside vouchers or promo codes Covering partial amounts (wallet + card)