Your wallet balance may come from: Refunds for eligible orders Manual top-ups (if enabled in your region) Promotional credits or compensation from support
Refunds are automatically returned to the original payment method, unless: The card is expired or blocked → refund goes to Wallet System detects a returned-to-wallet setting (optional feature)
If a refund is sent to your wallet balance: It appears instantly You can use it on any future order It cannot be withdrawn to a bank account (wallet credits are non-cashable)
Common reasons: Card issuer declined the transaction Connectivity issues Payment verification failed Your bank may temporarily hold funds, but they will automatically return if the payment fails.
Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation