When Might the Fee Be Higher or Lower?

When Might the Fee Be Higher or Lower?

Service fees can vary based on:

  • Time of day

  • Order demand

  • Restaurant distance

  • Special operating costs (holidays, peak times)

    • Related Articles

    • Is This Fee Refundable?

      Yes — if your entire order is cancelled, the €0.60 fee is refunded automatically.

    • How to Avoid This Fee

      Add an extra item Select partner restaurants with lower minimums Use promotions or bundle items

    • What Is the Service Fee?

      The service fee helps support platform operations such as: Secure payments processing Customer support App and platform improvements Insurance & safety features Fraud prevention This fee applies to most orders and is shown clearly at checkout.

    • Can the Service Fee Be Removed?

      No — this is a standard platform fee applied to all customers.

    • Why Am I Charged a Delivery Fee?

      The delivery fee supports the courier network and covers: Driver compensation Fuel and transportation costs Logistics & routing Peak-time adjustments