What You Can Use Wallet For
- Paying for food orders
- Paying delivery fees
- Using it alongside vouchers or promo codes
- Covering partial amounts (wallet + card)
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Wallet Refunds
If a refund is sent to your wallet balance: It appears instantly You can use it on any future order It cannot be withdrawn to a bank account (wallet credits are non-cashable)
What You Cannot Do
Withdraw wallet balance to a bank account Transfer balance to another Foodmato user Use wallet for offline restaurant payments
Wallet Refund Speed
Wallet refunds: Instant Card refunds: 3–10 business days That’s why the wallet is often the faster method.
Why Refunds Go to Wallet
Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation
How Money Reaches Your Wallet
Your wallet balance may come from: Refunds for eligible orders Manual top-ups (if enabled in your region) Promotional credits or compensation from support