Why Orders Get Delayed

Why Orders Get Delayed

Delays can happen due to:

  • High restaurant workload

  • Traffic or bad weather

  • Driver availability issues

  • Large or complex orders

    • Related Articles

    • Reasons Orders May Not Arrive

      Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues

    • When It Might Actually Be a Duplicate Charge

      Rare but possible if: The app timed out during payment You hit “Pay” multiple times The bank delayed confirmation

    • Driver-Related Issues

      If a driver is delayed or can’t reach you, you can request support assistance instead of cancelling.

    • Reinstall the App

      Delete the app → reinstall → log in again. Your account and orders will not be lost.

    • What You Can Use Wallet For

      Paying for food orders Paying delivery fees Using it alongside vouchers or promo codes Covering partial amounts (wallet + card)