When It Might Actually Be a Duplicate Charge

When It Might Actually Be a Duplicate Charge

Rare but possible if:

  • The app timed out during payment

  • You hit “Pay” multiple times

  • The bank delayed confirmation

    • Related Articles

    • What Is the 0.60€ Fixed Charge?

      This €0.60 fee is a platform maintenance fee that helps cover: System upkeep Payment gateway usage Security infrastructure Regulatory and compliance costs It is added to all orders placed through Foodmato.

    • When Might the Fee Be Higher or Lower?

      Service fees can vary based on: Time of day Order demand Restaurant distance Special operating costs (holidays, peak times)

    • What to Do

      Check if one charge is labeled Pending Wait up to 5 business days If both post as completed charges, contact support with: Last 4 digits of your card A screenshot showing the two charges Your order number We’ll verify and refund any true duplicate ...

    • Why Do I See Two Charges?

      This is usually not two real payments. It’s often: One temporary authorization hold One actual charge The authorization hold should disappear automatically in 1–5 business days.