Reasons Orders May Not Arrive

Reasons Orders May Not Arrive

  1. Driver couldn’t reach you
  2. Incorrect delivery address
  3. Your building required entry codes
  4. Driver delivered to the wrong location
  5. Technical issues

    • Related Articles

    • Why Orders Get Delayed

      Delays can happen due to: High restaurant workload Traffic or bad weather Driver availability issues Large or complex orders

    • When Deletion May Not Be Possible

      You cannot delete your account if: You have a pending order You have an ongoing refund Try again once everything is completed.

    • After Pickup

      Once the driver has collected the food, address changes may not be possible for safety and route reasons.

    • Top-Up Failed?

      Common reasons: Card issuer declined the transaction Connectivity issues Payment verification failed Your bank may temporarily hold funds, but they will automatically return if the payment fails.

    • Editing Instructions After Ordering

      You can edit delivery instructions until the driver picks up the order: Go to Orders → Active Order Tap Edit Delivery Instructions After pickup, changes may not be possible.