Common Causes of Delays

Common Causes of Delays

Delivery may take longer during:

  • Peak hours (lunch/dinner)

  • Heavy rain or storms

  • High order volume

  • Restaurant shortages or long prep times

  • Driver not yet assigned

  • Traffic congestion or road closures

    • Related Articles

    • Common Allergens

      Restaurants must identify major allergens, including: Nuts Gluten Soy Dairy Eggs Fish/Shellfish Sesame Mustard Sulphites Always check the restaurant’s allergen information before ordering.

    • Why Wallet Is Useful

      Instant refunds Faster checkout No card verification delays

    • Why Orders Get Delayed

      Delays can happen due to: High restaurant workload Traffic or bad weather Driver availability issues Large or complex orders

    • What You Can Do

      Check the live tracking on the app. Use in-app chat (if available) to reach the driver. Wait for a few minutes — most delays are cleared quickly.

    • Why Was My Refund Sent to Wallet Instead of Card?

      Most common reasons: Your card provider rejected the refund The card was replaced or deactivated Technical processing limitations Support can verify the exact reason if needed.