Common Allergens

Common Allergens

Restaurants must identify major allergens, including:

  • Nuts

  • Gluten

  • Soy

  • Dairy

  • Eggs

  • Fish/Shellfish

  • Sesame

  • Mustard

  • Sulphites

Always check the restaurant’s allergen information before ordering.

    • Related Articles

    • Common Causes of Delays

      Delivery may take longer during: Peak hours (lunch/dinner) Heavy rain or storms High order volume Restaurant shortages or long prep times Driver not yet assigned Traffic congestion or road closures

    • Important Allergy Warning

      Foodmato cannot guarantee allergen-free meals. Even when restaurants label allergens, cross-contamination is possible, especially in shared kitchens.

    • Why Was My Refund Sent to Wallet Instead of Card?

      Most common reasons: Your card provider rejected the refund The card was replaced or deactivated Technical processing limitations Support can verify the exact reason if needed.

    • If OTP Is Not Arriving

      Common reasons: Poor network coverage Your number is in DND mode Your SMS inbox is full Carrier delay (especially during peak hours)

    • Top-Up Failed?

      Common reasons: Card issuer declined the transaction Connectivity issues Payment verification failed Your bank may temporarily hold funds, but they will automatically return if the payment fails.