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Wallet Refunds
If a refund is sent to your wallet balance: It appears instantly You can use it on any future order It cannot be withdrawn to a bank account (wallet credits are non-cashable)
Wallet Refund Speed
Wallet refunds: Instant Card refunds: 3–10 business days That’s why the wallet is often the faster method.
Why Refunds Go to Wallet
Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation
How Money Reaches Your Wallet
Your wallet balance may come from: Refunds for eligible orders Manual top-ups (if enabled in your region) Promotional credits or compensation from support
What You Can Use Wallet For
Paying for food orders Paying delivery fees Using it alongside vouchers or promo codes Covering partial amounts (wallet + card)