When to Report a Restaurant

When to Report a Restaurant

Report the restaurant if:

  • Food was contaminated or spoiled

  • Packaging was dirty or damaged

  • Foreign objects were found in the food

  • Staff appeared unhygienic (visible handling issues)

  • The restaurant failed to respect allergy instructions

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    • How to Submit a Report

      Open the Foodmato app Go to Orders Select the affected order Tap Report a Problem → Restaurant Issue Choose “Hygiene/Food Safety” Upload photos if possible — they help our investigation

    • If You Experienced an Allergy Reaction

      Report it immediately: Go to Orders → Report a Problem → Food Safety Issue Explain what happened Include photos or medical notes if applicable We’ll review the incident with the restaurant and our food safety team.

    • Restaurant Cancellations

      If a restaurant cancels due to item unavailability or operational issues, you receive a full refund automatically.

    • How to Report

      Go to Orders Select the relevant order Tap Report a Problem → Safety Issue Describe what happened Attach photos or videos if available

    • How to Report the Issue

      Go to Orders → select your recent order. Tap Help → Report Missing/Incorrect Items. Select the specific item(s). Upload a photo if possible (helps faster resolution).