If You Experienced an Allergy Reaction

If You Experienced an Allergy Reaction

Report it immediately:

  1. Go to Orders → Report a Problem → Food Safety Issue

  2. Explain what happened

  3. Include photos or medical notes if applicable

We’ll review the incident with the restaurant and our food safety team.

    • Related Articles

    • Important Allergy Warning

      Foodmato cannot guarantee allergen-free meals. Even when restaurants label allergens, cross-contamination is possible, especially in shared kitchens.

    • If You Have a Severe Allergy

      Contact the restaurant directly before ordering Add a note in Delivery Instructions Avoid dishes with unclear or missing allergen info When in doubt, do not order the item

    • When to Report a Restaurant

      Report the restaurant if: Food was contaminated or spoiled Packaging was dirty or damaged Foreign objects were found in the food Staff appeared unhygienic (visible handling issues) The restaurant failed to respect allergy instructions