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How to Report
Go to Orders Select the relevant order Tap Report a Problem → Safety Issue Describe what happened Attach photos or videos if available
How to Report the Issue
Go to Orders → select your recent order. Tap Help → Report Missing/Incorrect Items. Select the specific item(s). Upload a photo if possible (helps faster resolution).
When to Report a Restaurant
Report the restaurant if: Food was contaminated or spoiled Packaging was dirty or damaged Foreign objects were found in the food Staff appeared unhygienic (visible handling issues) The restaurant failed to respect allergy instructions
When to Report a Driver
You should report a driver if: They were rude, threatening, or acted unprofessionally They mishandled your order They drove recklessly or behaved dangerously They ignored delivery instructions They asked for additional money or tips You felt unsafe ...
How to Report a Driver
There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...