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How to Report
Go to Orders Select the relevant order Tap Report a Problem → Safety Issue Describe what happened Attach photos or videos if available
How to Submit a Report
Open the Foodmato app Go to Orders Select the affected order Tap Report a Problem → Restaurant Issue Choose “Hygiene/Food Safety” Upload photos if possible — they help our investigation
How to Report a Driver
There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...
If You Experienced an Allergy Reaction
Report it immediately: Go to Orders → Report a Problem → Food Safety Issue Explain what happened Include photos or medical notes if applicable We’ll review the incident with the restaurant and our food safety team.
When to Report a Restaurant
Report the restaurant if: Food was contaminated or spoiled Packaging was dirty or damaged Foreign objects were found in the food Staff appeared unhygienic (visible handling issues) The restaurant failed to respect allergy instructions