What to Do

What to Do

  1. Check if one charge is labeled Pending

  2. Wait up to 5 business days

  3. If both post as completed charges, contact support with:

    • Last 4 digits of your card

    • A screenshot showing the two charges

    • Your order number

We’ll verify and refund any true duplicate payment.

    • Related Articles

    • Examples of Unsafe Delivery

      Driver speeding, running red lights, or reckless driving Delivery completed in unsafe or restricted areas Driver refusing to hand over the order safely Driver entering your building or property without permission Abandoned/left order in an unsafe ...

    • How to See Allergen Information

      Open a restaurant Select the menu item Scroll to Ingredients / Allergen Info (if provided) Read the restaurant’s disclaimer

    • Common Allergens

      Restaurants must identify major allergens, including: Nuts Gluten Soy Dairy Eggs Fish/Shellfish Sesame Mustard Sulphites Always check the restaurant’s allergen information before ordering.

    • What Foodmato Does

      Investigates the issue Reviews driver behavior Takes disciplinary action if needed Ensures this does not happen again May provide compensation depending on the impact

    • Urgent Food Safety Concerns

      For severe health risks, we may advise reporting to local food safety authorities as well.