Examples of Unsafe Delivery
- Driver speeding, running red lights, or reckless driving
- Delivery completed in unsafe or restricted areas
- Driver refusing to hand over the order safely
- Driver entering your building or property without permission
- Abandoned/left order in an unsafe place (road, gate, etc.)
Related Articles
Promo-Free Delivery
Some restaurants or app promos may offer free or reduced delivery.
Why Delivery Fees Vary
Delivery fees may change based on: Distance between restaurant & customer Driver availability Weather conditions Time of day Local demand
How to Add Delivery Instructions
You can add instructions when placing an order: Select your address Tap Add Delivery Instructions Enter details such as: Building number Floor or apartment Gate/door codes Landmark “Leave at door” preference
Why Am I Charged a Delivery Fee?
The delivery fee supports the courier network and covers: Driver compensation Fuel and transportation costs Logistics & routing Peak-time adjustments
When to Report a Driver
You should report a driver if: They were rude, threatening, or acted unprofessionally They mishandled your order They drove recklessly or behaved dangerously They ignored delivery instructions They asked for additional money or tips You felt unsafe ...