Urgent Food Safety Concerns
For severe health risks, we may advise reporting to local food safety authorities as well.
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Immediate Safety Concerns
If you feel threatened or in danger, contact local emergency services first — then report the incident to us.
If You Experienced an Allergy Reaction
Report it immediately: Go to Orders → Report a Problem → Food Safety Issue Explain what happened Include photos or medical notes if applicable We’ll review the incident with the restaurant and our food safety team.
After Pickup
Once the driver has collected the food, address changes may not be possible for safety and route reasons.
How to Submit a Report
Open the Foodmato app Go to Orders Select the affected order Tap Report a Problem → Restaurant Issue Choose “Hygiene/Food Safety” Upload photos if possible — they help our investigation
How to Report a Driver
There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...