Proof of Delivery (POD)

Proof of Delivery (POD)

Foodmato may request:

  • Photo of the dropped-off bag

  • Customer signature (coming soon)

Failure to record POD may affect earnings on disputed deliveries.

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    • How Delivery Requests Work

      When a delivery is available, you will see: Pickup location Estimated delivery distance Estimated earnings Customer drop-off area You have 10–15 seconds to accept the order.

    • Delivery Steps

      Follow the GPS route Check customer instructions (doorbell, floor, gate code) Upon arrival, mark “Arrived” Deliver the order directly or leave at door (if instructed) Tap “Delivered” with a confirmation photo if required

    • Base Delivery Fee

      Based on: Pickup → Drop-off distance City zone Time spent

    • Additional for All Delivery Partners

      German tax number (Steuernummer) Bank account for payouts Completed safety training (in-app)

    • Bicycle Couriers

      Valid ID Proof of address (if requested)