How to Mark an Item Unavailable
Go to Menu → Items
-
Select the item
-
Toggle Available → Off
The item disappears from your customer-facing menu instantly.
Related Articles
Preparing the Order
Follow item instructions carefully Use proper packaging Seal bags to avoid spills Mark items clearly (for multi-item orders)
Editing Existing Items
Tap the item Update price, availability, description, or preparation time Save changes (applies instantly)
Important
Frequent missing-item reports can: Hurt your reliability score Reduce visibility in search rankings
Why Orders Get Auto-Cancelled
Order is not accepted in time Restaurant is offline or unreachable Prep time was not updated and courier waited too long Menu items became unavailable
Order Ready for Pickup
When preparation is done: Tap Mark as Ready The courier is notified and arrives shortly