Why Orders Get Auto-Cancelled
Order is not accepted in time
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Restaurant is offline or unreachable
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Prep time was not updated and courier waited too long
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Menu items became unavailable
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How to Avoid Auto-Cancels
Keep your dashboard open Ensure staff are trained to accept orders fast Use Pause Restaurant if you’re overloaded Update item availability regularly
What You Get
Access to Foodmato’s customer base Orders sent directly to your dashboard or POS Real-time order tracking Automated payouts Marketing visibility through search, categories & promotions
Key Sections
Live Orders: View and manage current orders Order History: Track completed and cancelled orders Payout Summary: Upcoming and past payouts Performance Metrics: Revenue, order counts, customer ratings Announcements: Important updates from Foodmato
How to Improve Ranking
Keep prep times accurate Reduce cancelled orders Provide good packaging Keep menu updated Respond to peak demand Maintain fast handovers to drivers
Available Roles
Owner/Admin: Full access Financial settings Menu, orders, promotions, staff management Manager: Manage orders Edit menu items View payouts (optional) Staff (Basic): View & manage live orders only