Preparing the Order

Preparing the Order

  • Follow item instructions carefully

  • Use proper packaging

  • Seal bags to avoid spills

  • Mark items clearly (for multi-item orders)

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    • Per-Order Fee

      €0.60 per completed order Charged only when an order is successfully delivered

    • Per-Order Fee (Commission)

      A percentage fee deducted from each completed order. This includes: Platform usage Marketing Customer support Payment processing You can view all fees transparently in Dashboard → Finance → Payout Statements.

    • How to Accept an Order

      Open Live Orders Tap the new incoming order Review items & customer notes Tap Accept Order Once accepted, couriers will receive pickup notifications.

    • Order Flow

      Customer → Restaurant → Customer Each step is visible in your Merchant Dashboard.

    • Order Speed

      Set realistic prep times Update prep time during rush Have a dedicated pickup station