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How Ratings Affect You
High ratings → higher listing position Poor ratings → lower visibility Repeat complaints → quality audit triggered
How to Improve Ranking
Keep prep times accurate Reduce cancelled orders Provide good packaging Keep menu updated Respond to peak demand Maintain fast handovers to drivers
Why It Matters
Proper packaging: Reduces refunds Improves customer ratings Helps drivers carry safely
Restaurant Responsibility
You may be asked to: Confirm whether the item was prepared Check with kitchen staff Improve internal packing processes
Ranking Factors
Order Preparation Speed Low Cancellation Rate High Reliability Score Positive Customer Ratings Menu Quality Operating hours consistency