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Ranking Factors
Order Preparation Speed Low Cancellation Rate High Reliability Score Positive Customer Ratings Menu Quality Operating hours consistency
How to Improve Ratings
Use quality packaging Keep orders accurate Maintain steady prep times Offer consistent portions
Impact on Your Business
Customer receives an apology/refund Lower reliability score Reduced search ranking (if auto-cancel happens frequently)
Common Reasons to Pause
Kitchen overload Staff shortage Technical downtime Inventory / stock issues Pausing does not affect your account or ranking unless done excessively.
Restaurant Responsibility
You may be asked to: Confirm whether the item was prepared Check with kitchen staff Improve internal packing processes