What You Should Do

What You Should Do

  1. Review the complaint

  2. Check order details

  3. Confirm issues with your team

  4. Provide feedback to Foodmato via the support portal

    • Related Articles

    • How to Mark an Item Unavailable

      Go to Menu → Items Select the item Toggle Available → Off The item disappears from your customer-facing menu instantly.

    • Temporary or Permanent Unavailability

      Temporary: Out of stock, ingredient shortage Permanent: Dish removed from menu

    • Bulk Unavailability

      You can disable multiple items from the category view.

    • What’s Included in the Invoice

      Subscription charges Per-order fees VAT details Billing period Your business and VAT info Foodmato billing entity details Tip Share invoices directly with your accountant to streamline bookkeeping.

    • Formula Example

      If you completed 200 orders in a month: Monthly fee: €139 Order fee: 200 × €0.60 = €120 Total Foodmato fees = €259 + VAT You’ll always see full breakdowns in your payout report.