What You Should Do

What You Should Do

  1. Review the complaint

  2. Check order details

  3. Confirm issues with your team

  4. Provide feedback to Foodmato via the support portal

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    • What You Get

      Access to Foodmato’s customer base Orders sent directly to your dashboard or POS Real-time order tracking Automated payouts Marketing visibility through search, categories & promotions
    • How It Works

      You sign up and upload required documents Foodmato reviews and approves your restaurant Your menu goes live Customers order → you prepare → courier picks up You get paid weekly
    • Monthly Fee

      A fixed subscription billed monthly. Covers: Access to dashboard tools Menu management Analytics & reporting Customer discovery on the platform
    • Order Flow

      Customer → Restaurant → Customer Each step is visible in your Merchant Dashboard.
    • Required Documents

      For Restaurants (Individual or Business): Gewerbeanmeldung (Business Registration) Handelsregisterauszug (if applicable) Valid ID (passport or Personalausweis) Bank account details (IBAN) VAT ID (Umsatzsteuer-ID), if available Food Safety & ...