Customer → Restaurant → Customer
Each step is visible in your Merchant Dashboard.
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Per-Order Fee
€0.60 per completed order Charged only when an order is successfully delivered
Per-Order Fee (Commission)
A percentage fee deducted from each completed order. This includes: Platform usage Marketing Customer support Payment processing You can view all fees transparently in Dashboard → Finance → Payout Statements.
How to Accept an Order
Open Live Orders Tap the new incoming order Review items & customer notes Tap Accept Order Once accepted, couriers will receive pickup notifications.
Preparing the Order
Follow item instructions carefully Use proper packaging Seal bags to avoid spills Mark items clearly (for multi-item orders)
Order Speed
Set realistic prep times Update prep time during rush Have a dedicated pickup station