Types of Complaints You May Receive

Types of Complaints You May Receive

  • Missing items

  • Incorrect items

  • Cold food

  • Poor packaging

  • Food quality concerns

    • Related Articles

    • Tips to Reduce Complaints

      Train staff to double-check orders Use proper packaging & sealing Keep prep times accurate Follow allergy and customer notes carefully
    • Supported Printer Types

      Bluetooth printers Wi-Fi printers LAN/Ethernet printers Sunmi & Epson recommended models
    • Types of Modifier Groups

      Single-choice (one option required) Multi-choice (choose multiple options) Paid modifiers (extra cost)
    • Why It's Important

      Couriers are dispatched based on your prep time; accurate timing reduces: Delays Cold food Customer complaints
    • How Ratings Affect You

      High ratings → higher listing position Poor ratings → lower visibility Repeat complaints → quality audit triggered