Types of Complaints You May Receive
Missing items
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Incorrect items
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Cold food
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Poor packaging
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Food quality concerns
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Tips to Reduce Complaints
Train staff to double-check orders Use proper packaging & sealing Keep prep times accurate Follow allergy and customer notes carefully
Supported Printer Types
Bluetooth printers Wi-Fi printers LAN/Ethernet printers Sunmi & Epson recommended models
Types of Modifier Groups
Single-choice (one option required) Multi-choice (choose multiple options) Paid modifiers (extra cost)
Why It's Important
Couriers are dispatched based on your prep time; accurate timing reduces: Delays Cold food Customer complaints
How Ratings Affect You
High ratings → higher listing position Poor ratings → lower visibility Repeat complaints → quality audit triggered