Tips to Reduce Delays

Tips to Reduce Delays

  • Avoid rush-hour restaurants with known wait times

  • Stay polite and professional — restaurants can rate couriers too

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    • Tips

      100% of customer tips are paid to you.

    • Tips for More Orders

      Be online in busy zones Keep your phone charged Maintain high completion rate Deliver quickly and safely

    • Avoid Excessive Cancels

      High cancellation rates may: Reduce your priority for orders Affect bonus eligibility

    • You’re Paid When:

      Customer cancels after pickup Customer is unreachable Restaurant delays lead to cancellation (partial payout) Foodmato system errors

    • Rain & Storm Conditions

      Reduce speed Use waterproof clothing Keep your phone screen dry for GPS Maintain longer braking distance If visibility is too low, consider pausing deliveries.