Avoid Excessive Cancels

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• You’re Paid When:

  Customer cancels after pickup Customer is unreachable Restaurant delays lead to cancellation (partial payout) Foodmato system errors

• Strong Winds

  Keep both hands firmly on handlebars Avoid large open areas (wind tunnels) For bikes/e-bikes: watch for sudden gusts

• Tips to Reduce Delays

  Avoid rush-hour restaurants with known wait times Stay polite and professional — restaurants can rate couriers too

• Heatwaves

  Stay hydrated Take regular short breaks Avoid direct sun when waiting at restaurants Heat exhaustion can be dangerous — stop riding if you feel dizzy or weak.

• Snow & Ice

  Use winter tires (for bike, scooter, or car) Ride slowly and avoid braking suddenly Use thermal gloves and warm layers If surfaces are icy, Foodmato may suspend deliveries in the area.