Profile Setup Steps

Profile Setup Steps

  • Upload profile picture

  • Add vehicle details

  • Add driver license (if needed)

  • Add bank account

  • Set delivery city

Your profile must be 100% complete to start working.

    • Related Articles

    • Delivery Steps

      Follow the GPS route Check customer instructions (doorbell, floor, gate code) Upon arrival, mark “Arrived” Deliver the order directly or leave at door (if instructed) Tap “Delivered” with a confirmation photo if required

    • Required for All Couriers

      Valid ID (Personalausweis or Passport) Self-employment permit (if applicable) Profile photo (clear face, no sunglasses)

    • Factors That May Delay Approval

      Blurry or expired documents Incorrect vehicle registration Incomplete profile Missing tax number Identity check issues

    • Step-by-Step

      Call through the app (2 attempts, 2 minutes apart) Send an in-app message Wait 5 minutes at the delivery address Tap “Customer Unreachable” The app will guide you through next steps: Return to restaurant OR Leave at a safe spot (if allowed) You are ...