If the restaurant is slow

If the restaurant is slow

  • Mark “Arrived at Pickup”

  • Inform staff that you’re waiting for a Foodmato order

  • Wait up to 10 minutes (standard)

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    • Before Leaving the Restaurant

      ✔ Confirm the order number ✔ Verify sealed packaging ✔ Check the order contains: All bags Drinks Cutlery (if included) If something is missing, ask the restaurant staff immediately.

    • After 10 Minutes

      You may cancel with reason: “Restaurant Delay” You will receive partial compensation (varies by city).

    • You’re Paid When:

      Customer cancels after pickup Customer is unreachable Restaurant delays lead to cancellation (partial payout) Foodmato system errors

    • At Arrival

      Mark “Arrived at Pickup” in the Driver App Go to the restaurant counter Politely say: “Hi, I’m picking up a Foodmato order for Sofia”

    • How to Accept

      Tap the Accept button Navigate to pickup Mark “Arrived” when at the restaurant Pick up the order Tap “Start Delivery” Follow GPS to customer Mark as delivered