You may cancel with reason: “Restaurant Delay”
You will receive partial compensation (varies by city).
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If the restaurant is slow
Mark “Arrived at Pickup” Inform staff that you’re waiting for a Foodmato order Wait up to 10 minutes (standard)
Step-by-Step
Call through the app (2 attempts, 2 minutes apart) Send an in-app message Wait 5 minutes at the delivery address Tap “Customer Unreachable” The app will guide you through next steps: Return to restaurant OR Leave at a safe spot (if allowed) You are ...