How to Adjust Prep Time

How to Adjust Prep Time

  1. Go to Live Orders

  2. Select the order

  3. Tap Adjust Prep Time

  4. Choose the updated time (e.g., +5, +10, +15 minutes)

    • Related Articles

    • When to Adjust

      High volume Staff shortage Large or complex orders Special dishes needing more time
    • Typical Approval Time

      24–72 hours, depending on document accuracy.
    • Order Speed

      Set realistic prep times Update prep time during rush Have a dedicated pickup station
    • Why It's Important

      Couriers are dispatched based on your prep time; accurate timing reduces: Delays Cold food Customer complaints
    • Why Orders Get Auto-Cancelled

      Order is not accepted in time Restaurant is offline or unreachable Prep time was not updated and courier waited too long Menu items became unavailable