Order Speed

Order Speed

  • Set realistic prep times

  • Update prep time during rush

  • Have a dedicated pickup station

    • Related Articles

    • Ranking Factors

      Order Preparation Speed Low Cancellation Rate High Reliability Score Positive Customer Ratings Menu Quality Operating hours consistency
    • Per-Order Fee

      €0.60 per completed order Charged only when an order is successfully delivered
    • Per-Order Fee (Commission)

      A percentage fee deducted from each completed order. This includes: Platform usage Marketing Customer support Payment processing You can view all fees transparently in Dashboard → Finance → Payout Statements.
    • How to Accept an Order

      Open Live Orders Tap the new incoming order Review items & customer notes Tap Accept Order Once accepted, couriers will receive pickup notifications.
    • Preparing the Order

      Follow item instructions carefully Use proper packaging Seal bags to avoid spills Mark items clearly (for multi-item orders)