Common Negative Review Causes

Common Negative Review Causes

  • Missing items

  • Cold food

  • Spills and leaks

  • Long prep times

  • Incorrect packaging

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    • Common Errors

      Wrong category IDs Missing mandatory fields Incorrect price format Unsupported file type

    • Common Reasons to Pause

      Kitchen overload Staff shortage Technical downtime Inventory / stock issues Pausing does not affect your account or ranking unless done excessively.

    • What You Should Do

      Review the complaint Check order details Confirm issues with your team Provide feedback to Foodmato via the support portal

    • Step-by-Step Upload Guide

      Log in to Merchant Dashboard Go to Settings → Business Verification Click Upload Documents Select document type Upload JPG, PNG, or PDF files Submit for review

    • How to Track Status

      Go to Settings → Business Verification Status options: Pending Under Review Approved Rejected (with reason) Once approved, your restaurant will go live within minutes.