What We Do With Hygiene Reports

What We Do With Hygiene Reports

  1. We immediately review your case
  2. We contact the restaurant
  3. We conduct internal quality checks
  4. We may temporarily pause the restaurant on Foodmato
  5. You may be eligible for a refund or replacement

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    • How to Submit a Report

      Open the Foodmato app Go to Orders Select the affected order Tap Report a Problem → Restaurant Issue Choose “Hygiene/Food Safety” Upload photos if possible — they help our investigation