How to Avoid Auto-Cancels

How to Avoid Auto-Cancels

  • Keep your dashboard open

  • Ensure staff are trained to accept orders fast

  • Use Pause Restaurant if you’re overloaded

  • Update item availability regularly

    • Related Articles

    • Why Orders Get Auto-Cancelled

      Order is not accepted in time Restaurant is offline or unreachable Prep time was not updated and courier waited too long Menu items became unavailable

    • Consistency

      Keep menu updated Avoid last-minute cancellations Train staff regularly

    • Tips

      Show ingredients clearly Use professional or smartphone portrait mode Avoid blurry or shadowed photos

    • Impact on Your Business

      Customer receives an apology/refund Lower reliability score Reduced search ranking (if auto-cancel happens frequently)

    • Future Integration Features

      Auto-sync menus Real-time order sync Automatic inventory updates POS-based order confirmation Unified reporting