Why Do I See Two Charges?
This is usually not two real payments. It’s often:
The authorization hold should disappear automatically in 1–5 business days.
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How to See Allergen Information
Open a restaurant Select the menu item Scroll to Ingredients / Allergen Info (if provided) Read the restaurant’s disclaimer
What to Do
Check if one charge is labeled Pending Wait up to 5 business days If both post as completed charges, contact support with: Last 4 digits of your card A screenshot showing the two charges Your order number We’ll verify and refund any true duplicate ...
Check Your Internet Connection
Switch between Wi-Fi and mobile data to see if the problem continues.
How to Report a Driver
There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...
How to Track Your Order
Once you place an order on Foodmato, you can follow every step in real time. To track your order: Open the Foodmato app or website. Go to Orders → Active Order. You’ll see live updates such as: Restaurant confirming your order Food being prepared ...