Why Am I Charged a Delivery Fee?

Why Am I Charged a Delivery Fee?

The delivery fee supports the courier network and covers:

  • Driver compensation

  • Fuel and transportation costs

  • Logistics & routing

  • Peak-time adjustments

    • Related Articles

    • Is This Fee Refundable?

      Yes — if your entire order is cancelled, the €0.60 fee is refunded automatically.

    • Promo-Free Delivery

      Some restaurants or app promos may offer free or reduced delivery.

    • Why Delivery Fees Vary

      Delivery fees may change based on: Distance between restaurant & customer Driver availability Weather conditions Time of day Local demand

    • What Is the Service Fee?

      The service fee helps support platform operations such as: Secure payments processing Customer support App and platform improvements Insurance & safety features Fraud prevention This fee applies to most orders and is shown clearly at checkout.

    • Examples of Unsafe Delivery

      Driver speeding, running red lights, or reckless driving Delivery completed in unsafe or restricted areas Driver refusing to hand over the order safely Driver entering your building or property without permission Abandoned/left order in an unsafe ...