Where Do Refunds Go?

Where Do Refunds Go?

Refunds are automatically returned to the original payment method, unless:

  • The card is expired or blocked → refund goes to Wallet

  • System detects a returned-to-wallet setting (optional feature)

    • Related Articles

    • Why Refunds Go to Wallet

      Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation

    • Wallet Refunds

      If a refund is sent to your wallet balance: It appears instantly You can use it on any future order It cannot be withdrawn to a bank account (wallet credits are non-cashable)

    • Refunds on Top-Ups

      Top-up payments are not refundable unless required by law or due to technical errors.

    • Why Wallet Is Useful

      Instant refunds Faster checkout No card verification delays

    • Wallet Refund Speed

      Wallet refunds: Instant Card refunds: 3–10 business days That’s why the wallet is often the faster method.