When to Contact Support

When to Contact Support

Reach out if:

  • Your order is 20+ minutes past the estimated time

  • Tracking hasn’t updated for a long time

  • You suspect the order may be cancelled or lost

Provide your Order ID for faster help.

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    • Still unsure about your order status?

      Contact support with your Order ID.

    • Still Can’t Log In?

      Contact support with: Your phone number Device type (Android/iOS) Screenshot of the error We’ll help you regain access.

    • Still Crashing?

      Contact support with: Device model OS version (Android/iOS) App version Screenshots or screen recording We’ll help diagnose the issue.

    • How to Report a Driver

      There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...

    • How to Check Refund Status

      Open Orders in your app Select the relevant order Look for Refund Issued, Refund Processing, or Completed If the expected time has passed, contact support and include a screenshot of your bank statement (last 4 digits only).