When Deletion May Not Be Possible

When Deletion May Not Be Possible

You cannot delete your account if:

  • You have a pending order

  • You have an ongoing refund
    Try again once everything is completed.

    • Related Articles

    • What Happens After Deletion

      Your orders, addresses, and preferences will be removed Wallet balance is forfeited You cannot recover the account after deletion You can create a new account with the same phone number later

    • Reasons Orders May Not Arrive

      Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues

    • After Pickup

      Once the driver has collected the food, address changes may not be possible for safety and route reasons.

    • Editing Instructions After Ordering

      You can edit delivery instructions until the driver picks up the order: Go to Orders → Active Order Tap Edit Delivery Instructions After pickup, changes may not be possible.

    • How to Delete Your Account

      Go to Profile → Account → Delete Account Choose a reason for deletion Confirm your decision Enter OTP to verify