What You Cannot Do

What You Cannot Do

  1. Withdraw wallet balance to a bank account
  2. Transfer balance to another Foodmato user
  3. Use wallet for offline restaurant payments

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    • If Your Order Never Reached You

      Start by checking the tracking page: Was the order marked Delivered? Did the driver attempt to contact you? Is your delivery location correct?

    • When to Contact Support

      Reach out if: Your order is 20+ minutes past the estimated time Tracking hasn’t updated for a long time You suspect the order may be cancelled or lost Provide your Order ID for faster help.

    • How to Report the Issue

      Go to Orders → select your recent order. Tap Help → Report Missing/Incorrect Items. Select the specific item(s). Upload a photo if possible (helps faster resolution).

    • Reasons Orders May Not Arrive

      Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues

    • What to Do Now

      Tap Help → Order Didn’t Arrive inside your order page. Our support team will investigate and issue: A refund, or A replacement order (depending on availability)