What to Do

What to Do

  1. Check courier status in the order view

  2. If the driver is “Finding Driver,” the system is still assigning

  3. If the driver is stuck, click Report Driver Delay

  4. Support will reassign a new driver

  5. Keep food warm but not packed too earl

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    • What You Get

      Access to Foodmato’s customer base Orders sent directly to your dashboard or POS Real-time order tracking Automated payouts Marketing visibility through search, categories & promotions

    • How It Works

      You sign up and upload required documents Foodmato reviews and approves your restaurant Your menu goes live Customers order → you prepare → courier picks up You get paid weekly

    • Monthly Fee

      A fixed subscription billed monthly. Covers: Access to dashboard tools Menu management Analytics & reporting Customer discovery on the platform

    • Order Flow

      Customer → Restaurant → Customer Each step is visible in your Merchant Dashboard.

    • Required Documents

      For Restaurants (Individual or Business): Gewerbeanmeldung (Business Registration) Handelsregisterauszug (if applicable) Valid ID (passport or Personalausweis) Bank account details (IBAN) VAT ID (Umsatzsteuer-ID), if available Food Safety & ...