What Is the Service Fee?

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• Can the Service Fee Be Removed?

  No — this is a standard platform fee applied to all customers.

• When Might the Fee Be Higher or Lower?

  Service fees can vary based on: Time of day Order demand Restaurant distance Special operating costs (holidays, peak times)

• Non-Refundable Fees

  Some fees may not be refundable in certain cases: Service fee Small-order fee Delivery fee (depending on stage of delivery)

• Is This Fee Refundable?

  Yes — if your entire order is cancelled, the €0.60 fee is refunded automatically.

• Why Am I Charged a Delivery Fee?

  The delivery fee supports the courier network and covers: Driver compensation Fuel and transportation costs Logistics & routing Peak-time adjustments