What Is a Small-Order Fee?
If your order total is below a certain minimum (defined per restaurant), a small-order fee is added.
This helps ensure fair compensation for drivers on very small purchases.
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Non-Refundable Fees
Some fees may not be refundable in certain cases: Service fee Small-order fee Delivery fee (depending on stage of delivery)
Is This Fee Refundable?
Yes — if your entire order is cancelled, the €0.60 fee is refunded automatically.
What Is the Service Fee?
The service fee helps support platform operations such as: Secure payments processing Customer support App and platform improvements Insurance & safety features Fraud prevention This fee applies to most orders and is shown clearly at checkout.
Is the Fee Mandatory?
Yes — unless your order total reaches the minimum threshold.
How to Track Your Order
Once you place an order on Foodmato, you can follow every step in real time. To track your order: Open the Foodmato app or website. Go to Orders → Active Order. You’ll see live updates such as: Restaurant confirming your order Food being prepared ...