What Is a Small-Order Fee?
If your order total is below a certain minimum (defined per restaurant), a small-order fee is added.
This helps ensure fair compensation for drivers on very small purchases.
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Non-Refundable Fees
Some fees may not be refundable in certain cases: Service fee Small-order fee Delivery fee (depending on stage of delivery)
Is This Fee Refundable?
Yes — if your entire order is cancelled, the €0.60 fee is refunded automatically.
What Is the Service Fee?
The service fee helps support platform operations such as: Secure payments processing Customer support App and platform improvements Insurance & safety features Fraud prevention This fee applies to most orders and is shown clearly at checkout.
Is the Fee Mandatory?
Yes — unless your order total reaches the minimum threshold.
Can the Service Fee Be Removed?
No — this is a standard platform fee applied to all customers.